FAQ

Our bags are designed to be both sustainable and long-lasting, with water-resistant recycled fabrics, reinforced stitching, and thoughtful design details that make them perfect for commuting, travel, or everyday adventures. We know that as conscious consumers, our customers want a bag that will last for years to come.

Haiku bags are made with water resistant materials, which make them super easy to clean. The best way to clean your Haiku bag is to spot clean with a cool damp cloth with a bit of mild soap or diluted detergent then let it hang to dry.

We advise against machine washing your bag, but we have had customers do so successfully. If you decide to try this, we advise using cold water and gentle detergent, using the delicate or hand-wash setting, and hanging your bag to dry. Since all washing machine settings are different, our warranty does not cover damage that may occur by using a washing machine to clean your bag. Please note that the following damage could happen as a result: 1) the water-resistant coating will eventually be compromised (after several washes) and 2) the hardware could rust/ruin. To ensure no damage, we strongly recommend spot cleaning and air drying only.

Haiku Bags are designed in Seattle, WA and are manufactured in our trusted partner manufacturer in Indonesia. They have been our trusted partner for years based on their shared value of creating quality, durable bags with sustainability in mind. The manufacturer strives to reduce their climate impact, energy consumption, and factory waste by incorporating a circular strategy. The prioritize personal professional growth for employees, fair wages, balanced hours, and healthy working conditions.

Yes! All Haiku bags are made with vegan materials. Some styles use a durable faux leather material as an accent.

Haiku bags are designed with travel in mind, with RFID-blocking card pockets, multiple compartments, and anti-theft features like locking zippers. Our sustainable bags and wallets are ideal for commuting, city exploring, and international trips.

Haiku Bags are made with recycled materials, ensuring that every handbag, tote, backpack, and crossbody is designed with an eco-conscious process that reduces waste and environmental impact.

We look at sustainability as a spectrum. The more we can shift toward the sustainable end, the better, and we're constantly looking for ways to do so. This means sourcing responsibly, choosing eco-conscious or recycled materials, and being smart about shipping and travel to keep our footprint low.

Haiku uses GRS certified materials which means all of our bags are constructed with a recycled polyester main fabric and lining. Our bags use recycled zippers and are packaged with FSC-certified hangtags and header cards.

Our main fabric is CYCLEPET, made from recycled plastic bottles. This is essentially a trademarked brand of recycled polyester made by our textile partner. They specialize in manufacturing CYCLEPET, in addition to an entire line of recycled materials. The production process, as well as dyes and coatings, are all eco-friendly, non-toxic, and bluesign® approved—for instance, our water-resistant polyurethane (PU) coating material does not contain isocyanates. Production of CYCLEPET uses about half the energy as fabrics made with virgin petroleum. Not all recycled polyester out there in the world necessarily meets these standards, so we often refer to ours by the CYCLEPET trademark.

Recycled polyester is an amazing and versatile fabric that we've been using to make our bags for more than five years. Also called Recycled PET, or RPET for short, it is made from post-consumer plastic bottles. Curious which ones? PET (polyethylene terephthalate) is one of the most popular plastics in the world, used in plastic bottles and food packaging. A container made from PET will usually have those three letters or the number one stamped on the bottom, inside the universal recycled symbol.

Once the PET is made into fabric, it can enjoy a second life as all kinds of goods—clothing, shoes, and of course, bags! We use Recycled PET for main body fabric as well as our linings; both are backed with a water-resistant coating.

Haiku uses recyclable Forest Stewardship Council (FSC™) certified packaging materials, meeting rigorous standards for sustainable forest management. All of our shipping materials are recyclable. Including the individual product bags the responsibly made, carbon-neutral, FSC™ certified, and completely recyclable paper bag.

Tracking information is available in your account, start by logging into your Haiku account. How fast you receive your package depends on where you live and the shipping method you selected. There is always a 1-2 business day processing window for orders to ship. if you chose Expedited shipping, you should still plan for about two extra business days before your package goes out the door. For example, any orders placed late Friday or over the weekend shipping via USPS (including 2- and 3-day Priority) will ship the following Tuesday.

To be eligible for a refund, you need to complete our returns process within 30 days of purchase from haikubags.com. After that period and within 60 days of purchase, you will only be eligible to return an item for store credit. If you'd like to exchange a product, you'll need to complete the returns process and place a new order for the item you want. Sorry, we do not offer returns on flash sale items.

For step-by-step instructions, please go to: Haiku Refund Policy.

If a product is returned in an unacceptable condition, it will be returned to you at your expense. Some examples of unacceptable conditions include bags that are stained, have an odd smell, are covered in pet hair, or are missing tags.

We’re sorry to hear there was an issue with your order! Send an email to orders@haikubags.com with a clear photo of the damage and we'll take care of it. Please note we are only responsible for purchases made through haikubags.com.

We strive for a high-quality an durability with all of our bags and wallets, however with extended use there is some expected wear. We sell replacement straps to cover the most common bag repair need. For bags needing repair with worn zippers or other mending, we recommend bringing it to your local
tailor or dry cleaner for assistance.

Our bags are guaranteed free of manufacturer defects for one year from the date of purchase. To initiate a warranty claim, please an email to info@haikubags.com with a clear photo of the PO tag sewn into the inside of your bag (this usually starts with "PO#XXXX" and can be found underneath the tag with our address) so we can verify that your bag is covered under our warranty, along with a photo of the issue so that we can determine if the bag needs to be returned to us or replaced.

If it needs to be returned to us, we will assign
you a Return Authorization (RA) number. Please have this number clearly marked
on the outside of the package to ensure that we can process your warranty return. Our warranty only covers bags purchased through authorized Haiku dealers. You can find a complete list of dealers here. If you're not sure, send us an email and we'll check for you.

Or call our customer service at (417) 459-4259 ext. 6.