Refund policy

Due to an internal systems error, some eligible products for return are showing as ineligible. If you are receiving this error and need to process a return please contact us at info@haikubags.com. 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We offer a flat rate return shipping fee of $7 that's charged one time per return. Sorry, we do not offer returns on flash sale items.

 

Return Instructions

  1. Log in to your account with the email you used for the purchase.
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Request return".

If your return request is approved, you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

You can always contact us for any return question at info@haikubags.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@haikubags.com.