frequently asked questions
Are Haiku bags vegan? Yes! All Haiku bags are vegan.
What materials does Haiku use? All of our bags are constructed with CyclePET, a durable polyester fabric made from recycled plastic bottles. We love CyclePET for many reasons. It’s versatile, so some bags have a tougher, canvas-like texture and others are more soft and smooth. Production of CyclePET uses about half the energy as fabrics made with virgin petroleum, and the dyes we use are nontoxic. Best of all, it saves soda bottles from the landfill!
What types of water bottles fit best in Haiku bags' side pockets? We’ve traditionally scaled our water bottle pockets to fit standard-size Klean Kanteens. Voss water bottles (the glass ones) are great, too, and can be found at many drugstores.
What's the best way to clean my bag? Dampen a cloth or soft brush with cool water and gently scrub with a bit of mild soap or diluted detergent. Hang to dry. With a little patience, your bag will be clean and bright again.
Can I clean my Haiku bag in the washing machine?
We advise against machine washing your bag, but we have had customers do so successfully. If you decide to try this, we advise using cold water and gentle detergent, using the delicate/handwash setting, and hanging your bag to dry. Since all washing maching settings are different, our warranty does not cover damage that may occur by using a washing machine to clean your bag. Please note that the following damage could happen as a result: 1) the water-resistant coating will eventually be compromised (after several washes) and 2) the hardware could rust/ruin. To ensure no damage, we strongly recommend spot cleaning and air drying only. If you have questions about cleaning a specific bag, drop us a line and we'll help you out!
What's the best way to care for the vegan leather? Spot clean works best for this material. A microfiber cloth works great for regular dust removal.
Have a question we still haven't answered? Send us an email at firstname.lastname@example.org, or call us at (417) 459-4259 x6. For warranty and return policy questions, please see our customer service page.