Due to our warehouse hours being limited orders placed after 10am PT / 12pm CT on Thursday, will be processed the following Monday. Please reach out to support@haikubags.com with any questions.

customer service

Contact Us:

Have a question or comment? Drop us a line. We'd love to hear from you.

Email us at: info@haikubags.com

Call us here: (417) 459-4259 ext. 6

Please note, we are still pretty tiny and at this time we have a single Customer Service Extraordinaire to field all calls and emails. Our business hours are 9am-5pm (CST) Monday through Friday.

Write us here: 579 W. High St., Aurora, MO 65605

The Guarantee:

We stand behind everything we make. We want you to love your bag and appreciate the details and simple versatility. These pieces can take you from urban centers to well worn trails, all while carrying your everyday essentials with style. At Haiku, we share a love of nature, a desire to be present in the moment. We work to create beautiful, simple, meaningful products that inspire you to live bright and carry nature with you.

If one of our products fails to satisfy you at the time you receive it, simply return it to us. We'll replace it or extend a refund. If your bag is less than one year old and we can't repair it, we'll replace it. If it's our fault, it's on us.

Please note that we can only guarantee bags purchased through authorized Haiku dealers.  

Returns & Exchanges:

We realize that on occasion, you might change your mind about a bag you have ordered. We gladly accept returns or exchanges for items purchased from our website.

  • Items must be returned within 30 days of purchase from haikubags.com.
  • Items must be in perfect, unused condition with tags attached and must be in their original packaging.
  • Returns and exchanges will not be accepted on sale items.
  • It is your responsibility to pay for return shipping charges.
  • We can only accept returns or exchanges for items purchased on haikubags.com. If your item was not purchased through haikubags.com, please return it through the retailer where the item was originally purchased.

Return Process:

  1. Contact us at info@haikubags.com to request a return. We will send you a Return Authorization (RA) number by email.
  2. Write your RA number clearly on the outside of the package. This number is important, as it ensures that we can receive and process your return.
  3. Ship back to us at the address provided, using your carrier of choice. We do recommend using a shipping method with a tracking number.
  4. Once your return package arrives at our warehouse, please allow 5-7 business days for us to process your refund. We will notify you once a refund has been issued.

Exchange Process:

Please request a return, following the steps above, and reorder your choice of replacement at your convenience. Our warehouse is set up for shipping and receiving only, and cannot handle direct exchanges.

Warranty Issues:

Our bags are guaranteed to be free of manufacturer defects for one year from the date of purchase. Contact us via email at info@haikubags.com, or give us a call at (417) 459-4259 x6, and we will send you an RA (Return Authorization) number. Please send a photo of the PO tag sewn into the inside of your bag (this usually starts with "PO#XXXX" and can be found underneath the tag with our address) so we can verify that your bag is covered under our warranty, along with a photo of the issue so that we can determine if the bag needs to be returned to us or replaced. Please have the RA number clearly marked on the outside of the package to ensure that we can receive and process your return. Thank you!