Have a question or comment? Drop us a line. We'd love to hear from you.
Email us at: email@example.com
Call us here: 417.459.4259 x 6
Please note, we are still pretty tiny and at this time we have a single Customer Service Extraordinaire to field all calls and emails. Our business hours are 9am-5pm (CST), Monday through Friday.
Write us here: 579 W. High St. Aurora, MO 65605
We stand behind everything we make. We want you to love your bag and appreciate the details and simple versatility. These pieces can take you from urban centers to well worn trails, all while carrying your everday essentials with style. At Haiku, we share a love of nature, a desire to be present in the moment. We work to create beautiful, simple, meaningful products that inspire you to live bright and carry nature with you.
If one of our products fails to satisfy you at the time you receive it, simply return it to us. We'll replace it or extend a refund. If your bag is less than one year old and we can't repair it, we'll replace it. If it's our fault, it's on us.
Please note that we can only guarantee bags purchased through authorized Haiku dealers.
We realize that on occasion, you might change your mind about a bag you have ordered. We gladly accept returns of new and unused merchandise within 30 days of purchase for a full refund or store credit.
Please request a return, following the steps above, and reorder your choice of replacement at your convenience. Our warehouse is set up for shipping and receiving only, and cannot handle direct exchanges.