customer service

Contact Us:

Have a question or comment? Drop us a line. We'd love to hear from you.

Email us at:

Call us here: 417.459.4259 x 6

Please note, we are still pretty tiny and at this time we have a single Customer Service Extraordinaire to field all calls and emails. Our business hours are 9am-5pm (CST), Monday through Friday.

Write us here: 579 W. High St. Aurora, MO 65605

The Guarantee:

We stand behind everything we make. We want you to love your bag and appreciate the details and simple versatility. These pieces can take you from urban centers to well worn trails, all while carrying your everday essentials with style. At Haiku, we share a love of nature, a desire to be present in the moment. We work to create beautiful, simple, meaningful products that inspire you to live bright and carry nature with you.

If one of our products fails to satisfy you at the time you receive it, simply return it to us. We'll replace it or extend a refund. If your bag is less than one year old and we can't repair it, we'll replace it. If it's our fault, it's on us.

Please note that we can only guarantee bags purchased through authorized Haiku dealers.  

Returns & Exchanges:

We realize that on occasion, you might change your mind about a bag you have ordered. We gladly accept returns or exchanges for items purchased from our website.

  • Items must be returned within 30 days of purchase from
  • Items must be in perfect, unused condition with tags attached and must be in their original packaging.
  • Returns and exchanges will not be accepted on sale items.
  • It is your responsibility to pay for return shipping charges.
  • We can only accept returns or exchanges for items purchased on If your item was not purchased through, please return it through the retailer where the item was originally purchased.

Return Process:

  1. Contact us at to request a return. We will send you a Return Authorization (RA) number by email.
  2. Write your RA number clearly on the outside of the package. This number is important, as it ensures that we can receive and process your return.
  3. Ship back to us at the address provided, using your carrier of choice. We do recommend using a shipping method with a tracking number.
  4. Once your return package arrives at our warehouse, please allow 5-7 business days for us to process your refund. We will notify you once a refund has been issued.

Exchange Process:

Please request a return, following the steps above, and reorder your choice of replacement at your convenience. Our warehouse is set up for shipping and receiving only, and cannot handle direct exchanges.

Warranty Issues:

We have a one-year warranty on our bags. Contact us via email at, or give us a call at 417.459.4259 x 6, and we will send you an RA (Return Authorization) number. Please send a photo of the issue so that we can determine if the bag needs to be returned to us or replaced. Please have the RA number clearly marked on the outside of the package to ensure that we can receive and process your return. Thank you!